Maintenance management can often be perceived as a fairly traditional, pragmatic sector, focused on "getting the job done" in ways which haven't changed in decades. How wrong this image is becoming. Simply because behind the physical hard work and brawn is more and more often an advanced IT system which has been designed to drive works, processes and performance.
Increasingly maintenance businesses are using the latest technology and IT systems to manage what they do, how they achieve their goals and how they maximise the productivity of their people.
At the centre of technological and IT advances is "the cloud" and this is providing a real boost for maintenance business.
Cloud field service management refers to new cloud-based technology used to host and deliver maintenance management systems. What this means: Because of new technologies it is now possible to host data and systems "in the cloud". By this we actually mean to host in a completely robust and secure data centre, which are often described as bullet proof environments.
So the term "cloud" can be misleading. And it has also had a bad press at times, which obviously hasn't helped its cause. But decent data centres are nowhere near the woolly and flimsy cloud you might picture when someone uses the term - they are totally resilient, bullet-proof centres as already mentioned.
In terms of cloud field service management - this means that the data and system used for managing maintenance teams whilst they are working on-sites, whether they are a building maintenance or facilities management contractor, for example, would be hosted in such as data centre. The data and system is therefore available anytime, anywhere (as long as you have an internet connection via a laptop or smartphone), so supporting field workers 24/7.
In real terms this means that maintenance teams can access work and appointment details 24/7, particularly when they are "on the move" and without the need to waste time by returning to the office to collect paperwork.
Mobile capabilities also mean that appointments can be scheduled to their mobile device direct, so you ensure you get the most out of each worker every day, so maximising productivity. Mobile apps often come with the software and make the most of mobile devices by turning them into a works management system in the palm and ensuring your people are kept connected to the business and fully informed about what's expected of them.
Increasingly maintenance businesses are using the latest technology and IT systems to manage what they do, how they achieve their goals and how they maximise the productivity of their people.
At the centre of technological and IT advances is "the cloud" and this is providing a real boost for maintenance business.
Cloud field service management refers to new cloud-based technology used to host and deliver maintenance management systems. What this means: Because of new technologies it is now possible to host data and systems "in the cloud". By this we actually mean to host in a completely robust and secure data centre, which are often described as bullet proof environments.
So the term "cloud" can be misleading. And it has also had a bad press at times, which obviously hasn't helped its cause. But decent data centres are nowhere near the woolly and flimsy cloud you might picture when someone uses the term - they are totally resilient, bullet-proof centres as already mentioned.
In terms of cloud field service management - this means that the data and system used for managing maintenance teams whilst they are working on-sites, whether they are a building maintenance or facilities management contractor, for example, would be hosted in such as data centre. The data and system is therefore available anytime, anywhere (as long as you have an internet connection via a laptop or smartphone), so supporting field workers 24/7.
In real terms this means that maintenance teams can access work and appointment details 24/7, particularly when they are "on the move" and without the need to waste time by returning to the office to collect paperwork.
Mobile capabilities also mean that appointments can be scheduled to their mobile device direct, so you ensure you get the most out of each worker every day, so maximising productivity. Mobile apps often come with the software and make the most of mobile devices by turning them into a works management system in the palm and ensuring your people are kept connected to the business and fully informed about what's expected of them.
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